Refund Policy
At Ocular Sounds, we stand behind the quality of our products. We want you to feel confident in your purchase, which is why we offer a 30-day money-back guarantee on eligible individual products. This gives you the opportunity to explore your purchase with peace of mind.
How it works
- Complete the contact form on this page to submit your refund request.
- A member of our team will get back to you with a short questionnaire to better understand your experience.
- Once we receive your answers, we'll review your request and get back to you as soon as possible.
Refund conditions
Our voluntary 30-day money-back guarantee applies to individual products purchased directly from Ocular Sounds. Bundle purchases are excluded from this guarantee.
The 30-day period begins on the date of purchase, not the date of download.
We ask customers to provide honest feedback when requesting a refund. This helps us understand their experience and continue improving our products.
Refund requests under our voluntary guarantee are reviewed individually, and we reserve the right to decline requests that do not meet the conditions of this policy or involve misuse of the guarantee.
What happens after a refund?
Once a product is refunded, its associated license is terminated. You must stop using the refunded product and may no longer use, distribute, or incorporate it into new projects.
Shaping the sound of the world's biggest brands.
