REFUND POLICY

As we have confidence in the proper functionality of our products, which are digital goods delivered through internet downloads, we typically do not provide refunds.

Damages and issues
Kindly examine your order upon receipt and promptly reach out to us if the item is defective, damaged, or if you have received an incorrect download. This will allow us to assess the issue and rectify it accordingly

Refunds
Upon receiving and reviewing your email, we will investigate the matter. Rest assured, for every issue, we have a solution in place. In the event of damaged or missing items, we will provide you with updates and initiate an automatic refund to your original payment method. Please keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.

ANY QUESTIONS?

Our head of support, Dave, and his support team are available daily to assist and answer all your questions, even on weekends. Dave knows everything about audio and provides quick and accurate advice on any issues you may have. Whether you need help with downloading, troubleshooting, or just need more information about our products, our support team is always here to help and will typically respond within a few hours.

CONTACT US

How will I receive my products?

After your purchase has been completed you will immediately receive a download link. You will also receive a download link per e-mail which enables you to download your files where and whenever you want.

Can I use the SFX in any project?

You absolutely can! Together with the bundle you will also receive a commercial license. This means you can use our sound effects in for-profit commercial projects! For more information, take a look at our License Agreement.

Are the files compatible with any software?

Yes. All our sound effects are .WAV files which means you can easily drag&drop the files into your project, regardless which software you are using.

Are the sound effects well organized and easy to find?

Definitely yes! We have implemented UCS Compliant Meta Data to each file name in our library, ensuring that you can easily search for specific sounds without any hassle. This provides valuable information such as top category, sub-category, sound description, and more, aligning with industry standards.

Can I integrate your Sound FX bundles with my existing library?

Our sound effects bundles with embedded UCS Compliant Metadata seamlessly integrate with popular platforms and existing libraries, enabling smooth collaboration and compatibility with your preferred tools. UCS Compliant Metadata is widely recognized and utilized across various digital audio workstations (DAWs) and sound design software. As your sound effects library grows, maintaining order becomes increasingly crucial. By investing in sound effects bundles with UCS Compliant Metadata, you future-proof your collection. The standardized naming conventions ensure that your library remains organized, even as you expand it over time.

Are the Sound FX Bundles subscription based?

No. All Ocular Sounds products are subscription free, which means that we always offer a one-time payment.

Instant Digital Download

After your purchase you will receive an instant download link in your mailbox. Start creating today and take your film projects to the next level.

100% Royalty-Free

With our included commercial license, you are granted unlimited usage rights to use our sound effects in any commercial project.

24/7 Technical Support

Our team of experts and SFX developers are available 7 days a week to provide quick and accurate advice on any issues you may have.